Purpose of Job

The Office Manager / Supervisor is responsible for overseeing the day-to-day operations of the weighbridge department within a waste recycling facility. This role ensures the accurate processing of vehicle weights, waste documentation, customer accounts, and site administration while supervising office and weighbridge staff. The position plays a key role in maintaining operational efficiency, regulatory compliance, and excellent customer service.

 

Key Responsibilities

Weighbridge Operations

· Supervise daily weighbridge activities for incoming and outgoing vehicles.

· Supervise daily weighbridge activity across both sites, ensuring all vehicles and loads are weighed and logged on time

· Ensure accurate recording of weights, waste types, customer details, and transport documentation.

· Monitor and maintain weighbridge software and reporting systems.

· Ensure weighbridge tickets are completed correctly and filed in line with environmental and site compliance standards.

· Resolve discrepancies relating to weights, tickets, or customer accounts.

· Coordinate vehicle flow and communication with site operations teams.

 

Office Administration

· Manage office administration procedures and ensure records are maintained accurately.

· Prepare daily, weekly, and monthly operational reports.

 

Staff Supervision

· Supervise and support weighbridge operators and administrative staff.

· Provide training and guidance on company procedures and compliance requirements.

· Monitor staff performance and promote a positive working environment.

· Organise staff rotas, holidays, and daily workload allocation.

· Help balance workloads across the team, stepping in to support operations when priorities change.

 

Customer & Driver Relations

· Act as the main point of contact for customers, drivers, and suppliers.

· Handle customer queries, complaints, and service requests professionally.

· Maintain strong working relationships with contractors and transport providers.

 

Weighbridge Operations & Data

· Monitor data entry and movement records, checking for accuracy and resolving any issues quickly.

· Ensure weighbridge tickets are completed correctly and filed in line with environmental and site compliance standards.

 

Customer Paperwork & Releases

· Coordinate and prepare customer waste releases, keeping a close eye on contract deadlines.

· Send customers all required documentation, including weighbridge tickets, packing lists, and supporting photos where needed.

· Act as the main point of contact for customer queries, ensuring a smooth and helpful service from start to finish.

 

Essential Criteria:

· Experience working in a busy, fast-paced weighbridge or similar operational environment.

· Strong admin and data accuracy skills, with confidence managing paperwork and records.

· A team-first attitude with the ability to train and support others.

· Comfortable coordinating customer communication and releases within deadlines.

· A practical and organised approach to scheduling and daily operations.

 

Desirable Experience

· Experience within the waste management, recycling, environmental services, or sustainability sector.

Remuneration: Attractive

Benefits: Paid holidays, Free Life Assurance, Free On-site car parking, Company Pension Scheme, Healthcare Plan, Canteen Facilities, Employee Perks Card, Career Development Opportunities, Free Work Gym.

 

Re-Gen is an equal opportunities employer who employs a workforce with members from all sections of the community and is committed to appointing candidates purely based on merit.